Delivery

We endeavour to keep our delivery charges as low as possible and will dispatch your order as quickly as we can, however, we suggest you allow 3-5 working days for standard delivery. NextDay and Saturday deliveries are available to most areas so please select your preferred delivery method at Checkout.We offer Free Delivery on orders above £500.00 – please see below for exceptions.

UK Mainland:

England (Mainland), Wales & Scotland (excluding Highlands & Islands)

Standard Parcel £5.95
Next Working Day – Order Must Be Placed Before 12pm £9.50
Saturday – Order Must Be Placed Before 12pm £25.00
Large Parcel (Over 1m) – No Express Services Available £15.00
Mirror & Furniture Delivery £20.00

Isle of Wight & Isles of Scilly

Standard Parcel £5.95

Scottish Highlands & Islands, Channel Islands, Isle of Man:

Small Packet £5.95
Standard Parcel £20.00

Northern Ireland

Small Packet £5.95
Standard Parcel £20.00
Mirror £50.00



Republic of Ireland:

Standard Parcel £20.00
Mirror £50.00

Standard Deliveries

Most of our standard deliveries will be sent via Royal Mail or DPD.DPD will e-mail or text if you have provided us with a mobile phone number to confirm the day of delivery. If the day isn’t convenient, you can manage your delivery at www.dpdlocal.co.uk. You will receive another e-mail or text on the morning of delivery advising of your allocated one hour time slot so you don’t have to wait in all day. Unless specifically requested, all parcels will need a signature on arrival and if there isn’t anyone available to sign for your parcel, a card will be left with instructions for arranging re-delivery. If you wish to change the delivery address at this stage or request a Saturday delivery, our courier will charge you an additional fee payable directly to them. If your parcel cannot be delivered or is not collected within 16 days it will be returned to us. If this occurs, we’ll refund the cost of the items but will deduct any delivery charges we have incurred and an additional delivery charge will apply to have the order sent out again.

Next Working day Delivery / Saturday Delivery

Orders must be placed before 12pm for these services. If an order is received after 12pm on a Friday it will be dispatched on the Monday for delivery the next day, with the exception of Bank Holidays.

Mirrors

Due to the fragile nature of mirrors, we use a specialist carrier to ensure they arrive in perfect condition. We currently deliver to the UK Mainland, Northern Ireland and the Republic of Ireland – please see our delivery tables above for charges. Delivery timescales are typically 7-10 days for the UK Mainland and 10-21 days for Ireland. We deliver to certain postcodes on set days and our carriers will contact you directly with a delivery date and three hour time slot – a mobile telephone number will need to be provided to us to take advantage of this service.

Furniture

Most items of furniture will require specialist handling to make sure they reach you in perfect condition. These items will be sent via specialist carriers, typically a two-man service, and you will be contacted directly by the courier to arrange a mutually convenient day for delivery. Delivery timescales are typically 10-21 days. If an item is out of stock then lead times may be longer and we will contact you straight away in this regard.

Please ensure you have measured your space prior to delivery to make sure the item will fit into your property. Also check there is adequate access to enable the safe delivery of your item – Primrose & Plum cannot accept any responsibility for items that do not fit into a property and there will be a handling and return fee charged in such instances.

Important

Standard parcels delivered outside of the mainland in the UK fall within strict weight and size parameters. If a parcel falls outside of these restrictions then we reserve the right to increase the delivery price and will contact you directly in the first instance. We have introduced a ‘Small Packet’ delivery charge for small parcels to these areas which will be dispatched via Royal Mail.

We are currently unable to send mirrors and large furniture to the Isle of Wight, Scilly Isles, Channel Islands and Scottish Highlands & Islands. We have a specialist mirror carrier delivering to the Republic of Ireland and Northern Ireland but this does not include large furniture. We are however happy for customers to arrange their own shipping or collection for such items.

We currently do not ship internationally but we are happy for customers to arrange their own shipping or collection. Any deliveries outside of the UK may be subject to import duties and taxes which are the sole responsibility of the customer.

If an item is out of stock we will contact you straight away.

 

Returns

We want you to be delighted with the products you receive from us but understand that for a variety of reasons something may not be quite right.

If you wish to return an item to us, we ask that you do so within 30 days of receipt enclosing your completed Returns Form.

Please return your item to us unused, with its original packaging and wrapped as securely as possible. As we cannot be held responsible for packages that are lost or damaged in transit to us, we strongly recommend that you use an insured and tracked delivery service for your returns and always obtain proof of postage.

We take care to ensure you receive your items in perfect condition, however, if something is damaged or faulty when it arrives, please e-mail us within 48 hours.

We are sorry but we are unable to refund either original or return postage charges unless the items are damaged or faulty.

On receipt of your returns, we will process your refund as soon as possible using your original method of payment.

Please read our Terms & Conditions for full details.