What Our Customers Say

How are we doing? Here's some of the feedback you've been kind enough to send us:

"I have just received the Keepsake Box that I ordered from you. It was so very carefully packed and has arrived in perfect condition. What is more, I am thrilled with it! It really is so beautiful and I will certainly be ordering from you again in the future. Many thanks." - Susan, January 2013

"Just wanted to say a big thanks for your advice, my mum and I are so pleased with the vases and votives we purchased from you for my wedding, they are going to look fab. The quality of  your products and the service you provide are excellent, they exceeded our expectations. I am very sceptical when purchasing online, but I have to say I would highly recommend you, I will definitely use your site again." - Hayley, December 2012

"Thank you. Order received. Good service!" - Rosa, November 2012

"I just wanted to write to say how pleased I am with my order; the linen shade is exactly what I wanted, and I love the Christmas posters! Many thanks for such an efficient service." - Alison, November 2012

"Just wanted to say how thrilled I am with my order which arrived yesterday.  The items are exquisite and the ordering and delivery process very efficient.  Well done." - Patricia, October 2012

"I just wanted to say that your service is exemplary! I'm amazed that I paid for standard delivery, yet I received the order (and texts before confirming despatch and delivery time) less than 24 hours after placing the order. You are my new favourites! Thank You." - Sian, October 2012

"Your customer service has far exceeded my expectations, it will be a pleasure to shop with you again. I will be recommending you to all my friends and family, as I do not recall ever having dealt with a more professional company." - Mark, August 2012

"The snowflake tea light holders are charming and a bargain in the sale. The new crystal light garland is stunning. I can't wait for Christmas now. Full marks to all the staff for their help with the garland. They all communicated extremely well and went out of their way to get me what I wanted. Everything came well packaged and on time. I thoroughly recommend the products and this company to everyone." - Linda, July 2012

"Hi to all at Primrose & Plum. I have recently had some beautiful items delivered which I purchased through Not on the High Street from your store. I would just like to take the time to say how pleased I am with your service and the beautiful packaging they come in. Also like the fact that I can buy straight from your website. A very satisfied customer." - Linda, May 2012

"Thanks, bedspread looks beautiful." - Julia, May 2012

"I received my order on Friday and they are really beautiful. Thank you so much!" - Willy, February 2012

"Thank you so much for your prompt shipment. My poster arrived in excellent condition on March 21st and it will make a perfect gift when framed. Items from the UK are arriving at great speed, I am pleased to note and certainly encourages more shopping online!" - Robin, March 2012

"I received my poster last week - huge thanks for sending out to New Zealand. It arrived in perfect condition and I love it!" - Rachel, February 2012

"Received driftwood wall sign 'Love Is All You Need', absolutely fantastic, lovely wall piece, loved it online and is even better now in the flesh, packaging was very good and thorough, thank you so much, love all your products online, will be ordering again." - Kelly, February 2012

"I received my order within a couple of days of ordering on the web.  Excellent service, excellent products. Will definitely be saving this site.  What beautiful items on their website." - Marie, January 2012

"We ordered our lovely cream linen lampshade on Wednesday - it arrived two days later, packaged really well and in perfect condition. It's exactly as described on the website, seems very well made and looks fantastic. We're really happy with our first purchase from Primrose & Plum - thank you!" - Philippa Myers-Wilcox, August 11

"I ordered the 'love is all you need' sign and it has far exceeded my expectations. A beautiful gift for my husband. Excellent service, with speedy delivery, well protected and excellent product. I will definitely be returning to this site in the future." - Sandra Jury, August 11

"Thank you so much for the excellent service for my union jack pillows ...... I'm so pleased with them!  Very pleased and will definitely be ordering more soon!" - Melanie Kyle, June 11

"Thanks again for lovely customer service." - Marion Davidson, May 11

"I had been looking for some time for a picture frame that took the larger sized photos and ordered 2 of the large cream frames.  What an excellent purchase and at a reasonable price.  Very happy and will return to your shop.  Many thanks". - Lyn Allen, Apr 11

"Great customer service - thanks" - Jane Machin, Mar 11

"Lovely to have such fab service - much impressed!" - Sara Hall, Mar 11 

"Thank you so much for the fantastic service you gave me when I wanted to get hold of a gift for my sister which was out of stock. You kept me well informed about the status of my order and it arrived the day before her birthday which was perfect. She is absolutely thrilled with it too. Many thanks" - Angie Wood, Mar 11 

"Fantastic service from start to finish and great products, thank you." - Lorna Dannan-Reed, Jan 11

"Have just received the two Mercury Silver Apothecary Jars I ordered very recently. They are absolutely beautiful and were exceptionally well packed. Thank you so much for your excellent customer service on the phone from Lisa when I made my first enquiries. I will definitely be back to your shop soon for some more goodies." Sylvia Duff, Dec 10

"Just wanted to say a big thank you!  Great customer service, great delivery and great products!" - Claire Behan, Dec 10

"I have just unpacked my box of goodies, and am just so, so impressed. Well packaged, beautiful items - not cheap, but well worth it. I love it all - thank you." - Sara, Dec 10

"this is truly an inspirational site - beautiful, well done" - Anne McDowell, Nov 10

"I just wanted to tell you how pleased I was with the goods that I ordered.  They came so quickly, and everything was beautifully packaged.  The throw and the glassware are absolutely lovely, and I would certainly recommend your company to my friends and family" - Sandra Kitching, Nov 10

“Bought the heart shaped salad bowl and servers this week. Fantastic quality - worth every penny and so original.Will be putting them to use this weekend!! And delivery was fast. It's really great to see a website with so many unique ideas for the home. I keep having a look to see what's new! Keep it up Primrose and Plum...I'll be back!” - Katie Webber, Jul 10